Frequently Asked Questions
1. What is the shipping time for orders?
Orders are shipped within 2 working days and delivered within 3-6 working days after dispatch.
2. Do you offer free shipping?
Yes, we offer free shipping across India on all standard orders.
3. How can I track my order?
A tracking ID will be sent to your registered email after the order is dispatched. You can also track your order using the ‘Track Your Order’ option on the website footer.
4. When will my order be processed if I order in evening or at night?
Orders placed after 6:00 PM will be processed on the next working day.
5. How do I initiate a return or refund?
Send an email to hello@gelanni.co with the following details:
- Order number
- Delivery address
- Reason for return (attach an image if the product is damaged or incorrect).
- Order number
- Delivery address
- Reason for return (attach an image if the product is damaged or incorrect).
6. How long will it take to receive my refund?
Refunds will be processed within 7 days of receiving the product at our warehouse and credited within 30 days.
7. Where will I receive my refund?
Refunds will be credited to the original payment method. For Cash on Delivery orders, refunds will be issued to the bank account specified by the customer.
8. How do I care for and clean my bag?
For general care:
- Wipe with a damp cloth for light cleaning.
- Avoid exposing the bags to excess moisture.
- Store them in a cool, dry place when not in use.
- Wipe with a damp cloth for light cleaning.
- Avoid exposing the bags to excess moisture.
- Store them in a cool, dry place when not in use.
9. Can I fit my laptop or large items in your bags?
Some of our larger tote bags are spacious enough to carry laptops, books, and other essentials. Please check the product description for specific dimensions.
10. Can the packaging be reused?
Yes, our packaging is designed to be reusable and sustainable, allowing you to repurpose it for storage or gifting.
11. Is the packaging durable enough to protect the products during shipping?
Yes, our premium materials ensure that the packaging is sturdy, keeping your purchase safe from wear and tear during transit.
12. How can I contact Gelanni for inquiries or support?
You can reach out to us through the following channels:
- Call/Whatsapp : +91-9779781113
- Email : hello@gelanni.co
- Call/Whatsapp : +91-9779781113
- Email : hello@gelanni.co